+ Where can I purchase passes?
Pre-sale passes can be purchased online or at a local outlet (TBA) before the event. At the door tickets are also available the day of in the lobby at the McAllen Convention Center during event hours.
+ Can I get a refund for my ticket?
South Texas Gamer's Expo/Ultra Gaming Expo has a no-refund policy. If you cannot attend the event you are welcome to make other arrangements like selling your ticket or giving it away. The show will go on, rain or shine.
+ Can you replace my wristband if it has been lost?
South Texas Gamer's Expo will not replace lost or removed wristbands. Our durable multi-day wristbands are water proof and tear resistant.
+ Are all guests guaranteed to appear at the event?
All guests that have been officially announced have committed to attend the event, however, all guests have the right to cancel their appearance if certain circumstances require it. If a guest cancels their appearance it will immediately be announced on our website and social media pages. Please be aware that while our guests are a huge and beloved part of our event, the event is more than just guests, and we will not refund tickets due to guest cancellations.
+ How do I meet the guest I am coming to see?
Each guest will have their own booth in the autograph area. It is generally free to meet and talk to guests in the autograph area while autographs and photos are available for purchase, however attendees seeking autographs may have priority in certain circumstances.
+ Are there any rules I must follow in the Autograph Area?
Please be aware that recording or photographing our guests from a distance while they interact with other fans in their autograph booth is generally not allowed. You may take photos (but not record) during the Q&A Panels.
+ If I have worked for previous South Texas Conventions events, am I automatically signed up to volunteer again?
All Event Crew must re-apply every year. This allows us to collect updated contact information and your availability.
+ Is there a minimum age required to be part of the EVENT CREW?
You must be at least 18 years old.
+ Can I come in costume?
Many of the attendees will be in “cosplay” or wearing costumes of their favorite characters. All genres of costumes are welcome, including gaming, anime, comic book, sci-fi, fantasy, steampunk, television and film, pop culture, etc.
+ Do you have any rules for cosplay?
Yes we do, check them out here. Security and staff will enforce all cosplay rules and our Anti-Harassment Policy for the safety of all of our attendees. We also require prop weapons to be inspected by venue or event staff before you enter the venue. Bag checks are also mandatory.
+ Will there be a Cosplay Contest?
We will be hosting Cosplay Contests for both children and adults at Ultra Gaming Expo! Sign up at the event!